Yes, all data is protected with security measures.

1. Click the chat icon or ‘24/7 Support’.
2. Select preferred language.
3. Provide username if applicable.
4. Choose inquiry type.
5. Request human support if needed.

1. Download the latest app version.
2. Enable biometrics in device settings.
3. Enable biometrics login in the app.

1. Go to ‘Menu’ > ‘APP Download’ > ‘Install App’.
2. Download the app file and install it.

Yes, your current username and password work on the app.

Yes, via mobile browser or BAGH app.

1. Send an email to support with subject ‘Request to Change Email/Phone’.
2. Provide required details.
3. Phone call verification may be required.

1. Incorrect username/password.
2. Account locked due to multiple failed attempts.
3. Account suspension due to:
   • Unverified personal details.
   • Duplicate account.
   • Suspicious activity.

Contact customer support if your account is locked.

1. Log in.
2. Go to ‘Profile’ > ‘Login & Security’ > ‘Manage’
3. Enter current password and new password, then confirm.

BDT (৳)