Irvine Wong – Page 2

Step 1: Drop us an email at Support@bagh.live with the subject of ‘Request To Change Email Address/Phone Number/Both’, and with the details below:

Change email address	Change phone number	Change both
Username Full name Date of birth Phone number Last deposit amount Last withdrawal amount Current balance Reason of change Old email address New email address	Username Full name Date of birth Email address Last deposit amount Last withdrawal amount Current balance Reason of change Old phone number New phone number	Username Full name Date of birth Last deposit amount Last withdrawal amount Current balance Reason of change Old phone number New phone number Old email address New email address

Note: If you want to change your email address, please send us an email using the current email and stating the new email address you wish to change (please make sure this email address is not yet registered with Bagh).

Step 2: Contact our 24/7 customer support team to request making changes.

Step 3: Phone call verification will be performed. (Please be reminded that phone call verification is necessary for this process and we will appreciate the confirmation of your contact number and best time for phone call verification together with your request.)

Step 4: After the documents are reviewed and the phone call verification is also completed, kindly wait for our notification message to be sent to your new email address once it’s approved.

Note: Account information cannot be changed more than three times. Personal details such as Username, Full Name, Date of birth, and Card Holder shall not be changed. This policy is to ensure your account security. Please always keep your account details up-to-date.

March 6, 2025

Does my registered name with Bagh have to be the same as the name on my identification document and account(s) used in depositing/withdrawing?

Yes. You must register your Bagh account with your legal name and identity, which must be consistent with your Bkash/Rocket/Nagad/OK wallet/SureCash/tap/upay account(s), bank account(s), or other payment accounts used to deposit or receive funds in your Bagh account.

March 6, 2025

Author: Irvine Wong

How to verify my account?

What should I do if I forgot my email address/ phone number?

Does my registered name with Bagh have to be the same as the name on my identification document and account(s) used in depositing/withdrawing?